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This Privacy Policy explains what Heirloom Revived (“Heirloom,” “we,” “us,” or “our”) collects, how we use it, and the choices you have.
The short version: We use your photos only to complete your order. We do not use them to train AI models. We do not sell or share them. And we permanently delete them within [30] days of delivery.
1. What we collect
The photos you upload. The images you submit for restoration, plus any notes or instructions you give us about them.
Your contact details. Your name and email address, so we can deliver your order and communicate with you.
Payment information. When you pay, our third-party payment processor (for example, Stripe) collects and processes your card details. We do not store your full card number; we typically receive only a confirmation and limited details such as the last four digits.
Basic order and website data. Order history, and standard technical information (such as device or browser data and general analytics) that helps us run and secure our website.
2. How we use your photos
We use your photos only to fulfill your order — to restore, colorize, review, and deliver the finished file to you, and to handle related support, revisions, or refunds. To be clear:
We do NOT use your photos to train AI models. Your images are not added to any model-training dataset by us.
We do NOT sell your photos or personal information, and we do NOT share them except with the limited service providers below who help us complete your order.
We do NOT use your photos in marketing or public examples unless you give explicit opt-in consent (see our Photo Rights & Consent policy).
3. Storing and deleting your photos
We store your photos securely while we work on your order, using reasonable technical and organizational safeguards to protect them.
We permanently delete your uploaded photos and finished files within [30] days of delivery. After that window, we generally cannot recover or re-send your file, so please download and back up your restored photo promptly.
We may keep basic order records (such as your name, email, and what you purchased) longer where needed for accounting, tax, or legal reasons, but not the images themselves.
4. Third-party service providers
We rely on a small number of trusted third parties to run the service. They may process your information only as needed to provide their service to us, and they are expected to protect it. These include:
Payment processing — e.g., Stripe: securely handles your payment. Your card details are provided directly to the processor under its own privacy policy.
AI restoration provider(s) — e.g., Google Gemini and/or similar tools: processes your photo so we can produce the restoration. We use providers on terms intended to limit use of your image to performing the task, and not to train their models on your image; however, each provider’s own terms and privacy policy also apply, and you may wish to review them.
Email and delivery tools: used to send order updates and deliver your finished file.
We do not control, and are not responsible for, the independent privacy practices of these third parties. Please review their policies for details on how they handle data.
5. Your rights and choices
You can ask us, at any time, to:
Access the personal information we hold about you;
Correct information that is wrong or out of date; or
Delete your information (including asking us to delete an uploaded photo before the normal deletion window).
To make a request, email hello@heirloomrevived.com. We will respond within a reasonable time and as required by applicable law. Depending on where you live, you may have additional privacy rights; we honor those that apply to you. We will not discriminate against you for exercising your rights.
6. Children’s data
Heirloom is intended for adults (18+) and is not directed to children. We do not knowingly collect personal information directly from children under 13 (or the minimum age in your location). Customers often restore old photos that include images of children or ancestors as minors — that is expected and fine, and you confirm you have the right to submit those images (see Photo Rights & Consent). If you believe a child has provided us personal information as a customer, contact hello@heirloomrevived.com and we will delete it.
7. Security
We use reasonable safeguards to protect your information, but no method of transmission or storage is 100% secure. We cannot guarantee absolute security, and you share information with us at your own risk.
8. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version with a new “Effective date” above. Material changes may also be communicated by email or a notice on our website.
9. Contact
Questions or privacy requests? Email hello@heirloomrevived.com.